HP replaces Salesforce with Microsoft Dynamics CRM solution



HP has announced that it has entered a six-year agreement with Microsoft to deploy its Dynamics CRM solution. The new partnership has left Salesforce, which was the previous CRM solution provider for the IT major.

Alongside Microsoft Dynamics, HP is investing an undisclosed amount in Azure, Office 365 and other cloud solutions by the Redmond company.

“We have chosen Microsoft Dynamics as our CRM solution for our direct selling, partners and services. This brings us a cloud-based solution that delivers a more effective and efficient collaboration engine across our business,” said Jon Flaxman, chief operating officer, HP, in a statement.

HP will leverage Microsoft’s Azure to power its CRM operations. The cloud computing platform will also enable new capabilities and services for a large number of HP employees across the globe.

“HP continues to innovate in its customer engagement, with the tools and business processes it provides to its employees and partner community and, of course, the products and services it delivers,” said Judson Althoff, executive vice president of Worldwide Commercial Business at Microsoft. “We share this dedication to digital transformation with HP and are incredibly proud to work with it as it delivers amazing technology experiences to people around the globe.”

The new announcement enhances Microsoft’s presence in the enterprise world. At the same time, it makes things difficult for Salesforce that recently abandoned the Microsoft cloud and picked Amazon’s AWS.


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