Ola Electric has opened its proprietary Hyperservice platform, allowing local garages, fleet operators, and independent mechanics to access its diagnostic tools, training, and genuine parts.
Ola Electric Mobility Ltd has scaled up its ‘Hyperservice’ initiative to open source its proprietary service infrastructure and technology, marking a pivotal step toward decentralised and transparent electric vehicle maintenance in India.
The move will make the company’s service ecosystem publicly accessible to local garages, fleet operators, and independent mechanics, allowing them to repair and maintain Ola’s electric two-wheelers without relying solely on its in-house network.
Under Phase 1, Ola Electric will sell genuine spare parts directly through its app and website. In Phase 2, the company plans to launch online diagnostic tools and technician certification programmes, empowering third-party repairers to service Ola vehicles independently.
“We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening up this capability to everyone,” said Bhavish Aggarwal, Chairman and Managing Director at Ola Electric.
“Every garage, fleet and customer can now access the same high-quality tools and systems that power Ola’s own network. Genuine parts, full transparency, and no middlemen. This is true service freedom, only possible in a D2C model,” he added.
According to Ola Electric, the initiative will enhance unit economics by expanding its high-margin spare parts and accessories business, which grows alongside its customer base.
Despite posting ₹8.28 billion in automotive revenue in Q1 FY26 with a 25.6% gross margin, the company remains unprofitable. Shares of Ola Electric fell 2.08% to ₹51.75 apiece on the BSE following the announcement, even as the benchmark Sensex gained 0.67%.
