Docusign has upgraded its Intelligent Agreement Management platform with agentic AI capabilities powered partly by open-source frameworks and fine-tuned open-source LLMs, signalling the growing role of open AI infrastructure in enterprise legal-tech automation.
Docusign has introduced new agentic AI-powered capabilities to its Intelligent Agreement Management (IAM) platform, with the company confirming that the system relies partly on open-source agentic frameworks and fine-tuned open-source large language models (LLMs).
The upgrades include an AI assistant, AI agents, Agent Studio for creating custom agentic workflows, and new Model Context Protocol (MCP) integrations designed to improve interoperability across enterprise software ecosystems.
Powered by Docusign’s Iris generative AI system, the platform combines frontier-model LLMs with customised open-source models running on company-controlled infrastructure. According to the company, the open-source frameworks required “substantial customization” for enterprise-grade deployment.
Gaurav Oberoi, Group Vice President of Product at Docusign, described the assistant as “a chat interface that follows you around the [user interface] and knows about the data we have and knows how to use Docusign.”
The AI assistant can triage agreements, review contracts, search repositories, create approvals, track envelope status, send reminders, and route agreements to relevant teams. Oberoi added, “It’s been fed a lot of different tools that know how to go and look up your envelope status, go search your repository of agreements, go create an approval, go nudge people.”
The new Agent Studio enables users to build automated workflows using natural language instructions. Docusign also added MCP integrations with Harvey, Legora, OpenAI, and Anthropic to support broader legal research and enterprise collaboration workflows.
