The company has consistently maintained an industry-leading Net Promoter Score (NPS) of 77.5 over the past four quarters, demonstrating unwavering customer satisfaction and peaking at an impressive 80.8 in Q3.
iXsystems is celebrating significant growth milestones in 2023. The company has expanded its leadership team and garnered recognition for its outstanding customer experience. This achievement highlights the increasing adoption of TrueNAS Enterprise appliances and Open Storage software by enterprises seeking the advantages of Data Freedom in response to the ever-growing business-critical data landscape.
TrueNAS Enterprise has received an improved 4.9 out of 5-star rating on Gartner Peer Insights. It now holds the 2nd highest ranking among vendors in the primary storage and distributed file systems and object storage categories. Furthermore, it has earned the prestigious Customer’s Choice award in Gartner’s 2023 “Voice of the Customer Report.” In addition, enterprise customers have consistently rated their experiences highly, with a Net Promoter Score (NPS) of 77.5 over the past four quarters and an impressive 80.8 in CYQ3. These scores surpass the industry average of 60, indicating exceptional customer satisfaction.
Key Milestones in 2023
TrueNAS has also excelled on the renowned review site TrustRadius, earning the “Top Rated” award in the Network Attached Storage category with an impressive rating of 9.7/10. Over the past 12 months, the company has achieved several significant milestones. In 2023, the company earned the prestigious Top Workplaces recognition, a testament to its commitment to creating an exceptional work environment. Furthermore, the company fortified its leadership team by adding key executives, including a Senior Vice President of Human Resources, a Senior Vice President of Finance, and a Vice President of Engineering, reflecting its dedication to harnessing top-tier talent to drive innovation and growth. The company appoints Sales Directors specifically for the EMEA and AsiaPAC regions to enhance its global presence and better cater to diverse markets.
The company earned the 2023 Customer Choice Award for Primary Storage on Gartner Peer Insights, a testament to its outstanding solutions. It was recognised with the 2023 Top Rated Award for Network Attached Storage on TrustRadius, garnering an impressive rating of 9.7/10, reaffirming its commitment to delivering top-tier products.
The company expanded its distribution network in EMEA to cater to its global clientele better. It bolstered its infrastructure with expanded parts depots in the EMEA and AsiaPAC regions, ensuring efficient service and support. Scott Call, IT Director at Viz Media LLC, expressed his satisfaction with TrueNAS Enterprise, highlighting its superior price-performance and user experience. Trevor Carlson, Vice President of Engineering at THUMBWAR, praised TrueNAS Enterprise systems for their excellent performance and reliability, allowing their customers to meet their requirements without compromising on cost. Michael Lauth, President and CEO of iXsystems, emphasised the company’s commitment to user success and long-term sustainable growth. He thanked their users, partners, and customers, underscoring their dedication to further recognition in the storage marketplace.